Returns & Refunds Policy
Due to the perishable nature of our tea blends and nutritional supplements, we cannot accept physical returns of food products once they have been shipped. If your order arrives damaged or incorrect, please reach out to our team within 48 hours for a prompt resolution or replacement.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your tea kits.
Provide Documentation
Attach clear photos of the shipping box and the specific products if they were damaged during transit or incorrectly packed.
Review Process
Our team will review your claim within 2 business days to verify the discrepancy and approve a refund or replacement.
Resolution Delivery
Once approved, a replacement shipment will be dispatched immediately or a credit will be applied to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing